I help enterprise companies — and the partners who serve them — get real value from Bloomreach, the AI platform for personalization, powered by Loomi AI. I sit at the intersection of technical consulting, partner enablement, and automation — building the programs and tooling that make complex implementations run smoother and faster across search & categories, marketing automation, and web personalization.
Currently exploring how agentic orchestration can compress partner onboarding timelines — and what it looks like when AI handles the coordination layer entirely.
6+ years at Bloomreach·global enterprise clients·40–60% reduction in manual overhead·20–30% faster partner implementations
Experience
Lead Technical Consultant — Partner
Bloomreach Inc. · 2026 – Present
- Serve as architect-level technical lead for partner programs — shaping how agencies and system integrators build and deliver Loomi AI–powered solutions across Bloomreach's search & categories, marketing automation, and web personalization.
- Design enablement programs, tooling, and playbooks that help partners onboard faster and deliver better client outcomes.
- Identified where manual coordination was creating friction in the ecosystem and worked with AI-powered tools to reduce it — cutting partner implementation timelines by an estimated 20–30%.
- Bridge product, internal teams, and external partners to drive aligned, scalable execution across the ecosystem.
- Explore and apply emerging agentic AI capabilities to surface workflow inefficiencies — freeing the team for higher-value work.
- Broadened ownership into the partner ecosystem — working with agencies and system integrators to scope and deliver Loomi AI–powered projects for joint enterprise customers.
Partner EnablementEcosystem StrategyAI AcceleratorsProcess AutomationEnablement ProgramsAgentic AI
Senior Technical Consultant
Bloomreach Inc. · 2024 – 2026
- Led technical delivery for strategic enterprise accounts across North America — retail, fashion, automotive, and industrial B2B.
- Guided end-to-end integrations across Bloomreach's search & categories and marketing automation — including search, merchandising, web personalization, and data pipelines across complex multi-environment stacks, powered by Loomi AI.
- Connected product discovery, marketing automation, and web personalization so customers could realize the full value of Loomi AI across their customer journey.
- Spotted repeated manual effort in health-check and monitoring cycles and worked with agentic tooling to eliminate it — cutting manual overhead by 40–60% and freeing the team for higher-value analysis.
- Drove structured incident resolution across search quality and performance issues, contributing to a 10–20% reduction in recurring escalations for key accounts.
- Led multi-phase enterprise rollouts across extended timelines — reducing unplanned escalations by 20–30% and keeping critical launches on schedule.
- Represented Technical Services in partner and customer-facing sessions, translating AI-powered capabilities into clear business value.
Search & MerchandisingAI PersonalizationSolution ArchitectureAgentic WorkflowsEnterprise DeliveryPartner Enablement
Technical Consultant
Bloomreach Inc. · 2022 – 2024
- Served as the primary technical point of contact for enterprise clients — owning integration and implementation activities end to end.
- Built repeatable audit practices across data, tracking, and configuration that consistently caught gaps early — making healthy, issue-free launches the norm rather than the exception.
- Introduced support handover checklists and processes estimated to reduce post-launch escalations by 15–25% across handled accounts.
- Configured and validated real-time segmentation and personalization scenarios, enabling clients to go live with targeted experiences on schedule.
Technical ConsultingClient ManagementIntegration AuditsPersonalization
Senior Solution Engineer
Bloomreach Inc. · 2020 – 2022
- Delivered AI-powered commerce integrations for enterprise B2C and B2B retailers across global markets.
- Performed deep technical reviews of client data and catalog setups — identifying quality gaps that reduced partner engineering rework by 20–30%.
- Helped resolve a critical search performance issue by systematically gathering evidence and collaborating with engineering — contributing to a 10–15% improvement in mean time to resolution for similar incidents.
- Authored integration templates and review guides that evolved into team-wide playbooks, improving delivery consistency and reducing onboarding time for new consultants.
Pre-sales EngineeringSolution DesignCommerce IntegrationsEnterprise B2B
Associate Software Engineer
TA Digital · 2018 – 2020
- Learned the full stack hands-on — front-end components, back-end services, and cloud infrastructure across real client projects.
- Built and deployed enterprise web solutions end to end, picking up DevOps practices and CI/CD workflows along the way.
- Got comfortable moving between code, deployment pipelines, and cloud environments early in my career — a foundation that still shows up in how I work today.
AEMDevOpsCloudJava
Skills
Partner EnablementEcosystem StrategyAI PersonalizationAgentic AISearch & MerchandisingSolution ArchitectureCommerce IntegrationsProcess AutomationClient ConsultingJavaScript / PythonAWSLLM IntegrationAI-driven Commerce
Certifications
Education
Government College of Engineering and Technology (GCET)
Jammu, J&K, India · B.Tech in Computer Science · 2014 – 2018
Army Public School (APS)
PCM · 2008 – 2014
let's connect
Open to consulting, collaborations, and new conversations.